Refund Policy

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RETURNS AND EXCHANGES:

• We offer a 14 days return/exchange policy. The 14 days begins the day the item has been delivered.  
• Returns must be postmarked within 14 days of the date you received your shipment. There are no exception to the 14 days. 
• WE DO NOT OFFER REFUNDS. Credit will be issued via email in the form of a gift card 
• Return shipping is at the customers expense. Credit will be issued via email in the form of a gift card for the price the items were purchased at minus the shipping fee.Original shipping cost will not be included in the credit.Frankie Mae's Boutique  is happy to accept returns for unwashed, unworn, unaltered products with tags attached for store credit only.
• Shoes must be returned in their original shoe box. Please return shoes in another shipping box or shipping bag to avoid shoe box damage. DO NOT tape on the original shoe box. A shoe box is not an adequate shipping box. Shoes returned that do not follow our return policy will be subject to a $10 fee. 
• Items that are FINAL SALE, smell of cigarette smoke, essential oils, laundry detergent, or have visible wear from being worn will not be accepted. These items will be shipped back to the customer at the customers expense.
• All returns are subject to denial or a $10 restocking fee if they do not meet our return policy.
• All FINAL SALE items, headwear, earrings, under garmets and bodysuits are final sale. No exceptions, no exchanges.

Please allow 3-5 business days for your return to be processed after it has been delivered.

A few things to keep in mind - 

• Frankie Mae's Boutique does not offer price adjustments on orders after they have been placed. No exceptions. 
• Frankie Mae's Boutique cannot make any changes to your order once it has been placed. No exceptions. 

INSTALLMENT CUSTOMERS PLEASE READ: If there is an issue with an order and you wish to return, the same retune policy applies You will finish out your payment plan since it is directly through a third party company.